By purchasing, you are responsible for reading, understanding, and agreeing with the refund, return and cancellation policy. The policy may change without notice. 

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ALL SALES FINAL.

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Due to the custom-made nature of the jewelry and keepsakes—each intricately handmade with time and love—these items are non‑returnable and non-refundable. I am willing to work on issues within reasonable ways.​

• You must inspect your order(s) within 3 calendar days by 11:59 pm from delivery date and report any issues. 

• Orders cannot be cancelled once placed.

  • You must purchase responsibly. ​

• No refunds for orders placed with an incorrect or incomplete shipping address nor for returned orders.

  • Ensure all shipping information is accurate at checkout.

  • If the order is returned, it will be resent to the correct address.

  • You must pay for additional shipping expense, if any.

  • Further instructions will be given via email.

• No refunds for lost, stolen or damaged in transit after the carrier’s tracking shows the package as delivered as it is out of my control.

  • Once an order is marked as delivered by the carrier, it is considered successfully delivered.

  • There is carrier liability insurance. Click this link - Shipping Policy and follow the instructions.

  • Products will be shipped in appropriate packing items such as shipping boxes, jewelry boxes, bubble wrapping and/or paper packing to prevent product damage.​

• No refunds for mishandling of product(s).  ​

  • Products are not suitable for children under 13 years. 

  • Product(s) should be stored in a box with padding material to prevent any breakage.

  • Otherwise, keep items away from any heavy objects or any place that will crush the products. 

  • Please follow the care instructions - Jewelry Care or Dry Flower Gift Care.

• If there are workmanship issues, it will be reviewed case by case. I do inspect and ensure that my items are made to withstand gentle handling and proper storage. 

  • You must inform me within 3 calendar days by 11:59 pm from delivery date which I will send out further instructions via email.

  • Resolution could involve return of damaged product to be replace or exchange with equal value depending on inventory.

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Please contact me with any questions at belovedpetalscustomerservice@gmail.com.​​​