​US ORDERS ONLY

(At this time, I only offer domestic shipping. I apologize for any inconvenience this may cause.)

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NOTE: The policy can be updated without any notice. 

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SHIPPING  INFORMATION:

• Please allow 1-2 business days for your order to be process.

• Tracking number will be provided via email.

• If you can't find your shipping or order confirmation email, please check your spam or junk email folder or email belovedpetalscustomerservice@gmail.com.

• Includes carrier liability insurance up to the value of the product(s).

• Inspect your order within 3 calendar days and report any issues to be further reviewed. 

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SHIPPING TIME:

• Standard Shipping - 3 to 5 business days​​​​

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CARRIER LIABILITY INSURANCE

• USPS carrier liability insurance claim:

  • You must file a claim at https://www.usps.com/help/claims.htm for lost or damaged in transit packages.

  • The carrier does not cover lost packages. 

  • There is no guarantee for an insurance payout.

  • I do not have any authority to demand any claim payout because the liability insurance is provided through USPS and you must follow the instructions accordingly.  

  • I can provide help within my ability.

• UPS carrier liability insurance claim:

  • For lost, damaged or stolen packages, inform me within 3 business days of delivery date.

  • There are timelines to meet and possible additional documentations required.

  • There is no guarantee for an insurance payout.

  • I do not have any authority to demand any claim payout because the liability insurance is provided through UPS.

  • If this timeline does not work, please reach out as soon as possible and I will see what I can do to help further. ​​

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DELIVERY:​​

• If the tracking information provided by the carrier shows that the package has been marked as delivered, it is considered successfully delivered.​

• I am not responsible for packages that are lost, damaged, or stolen after delivery.

• We recommend contacting the carrier directly or checking with neighbors, household members, or building management if applicable for lost packages.

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If you have any questions, please email belovedpetalscustomerservice@gmail.com.